This refund and cancellation policy outlines how you can cancel or seek a
refund for a product/service that you have purchased through the Platform.
Under this policy:
Cancellations will only be considered if the request is made within
7 days of placing the order. However, cancellation
requests may not be entertained if the orders have been communicated to
such sellers/merchant(s) listed on the Platform and they have initiated
the process of shipping them, or the product is out for delivery. In
such an event, you may choose to reject the product at the doorstep.
Jansewa Shakti Charitable Trust does not accept cancellation requests for
perishable items like flowers, eatables, etc. However, a
refund/replacement can be made if the user establishes
that the quality of the product delivered is not good.
In case of receipt of damaged or defective items, please report to our
customer service team. The request would be entertained once the
seller/merchant listed on the Platform has checked and determined the
same at its own end. This should be reported within
7 days of receipt of products.
In case you feel that the product received is not as shown on the site
or as per your expectations, you must bring it to the notice of our
customer service within 7 days of receiving the product.
The customer service team, after looking into your complaint, will take
an appropriate decision.
In case of complaints regarding the products that come with a warranty
from the manufacturers, please refer the issue to them.
In case of any refunds approved by Jansewa Shakti Charitable Trust, it
will take 30 days for the refund to be processed to you.
